Refund policy

Last Updated: [DATE]

At Onirique Enterprise, we take pride in delivering quality products to our customers. Please read our policy carefully before making a purchase.

No Returns

We do not accept returns for any products once they have been delivered.

Please review product descriptions, sizing information, and order details carefully before placing your order.

Replacement Eligibility

We offer a replacement only under the following circumstances:

  • The product received is damaged during transit.
  • The wrong product was delivered.

No replacements will be provided for reasons such as:

  • Change of mind
  • Incorrect size selected by the customer
  • Personal preference
  • Minor color variations due to screen display settings

Reporting a Damaged or Incorrect Product

If you receive a damaged or incorrect product, you must notify us within 48 hours of delivery.

To request a replacement, please email us at support@oniriqueenterprise.com with:

  • Your order number
  • Clear photos of the received product
  • Photos of the packaging
  • A brief description of the issue

Claims submitted after 48 hours of delivery may not be eligible for replacement.

Replacement Process

Once your request is reviewed and approved:

  • A replacement product will be shipped at no additional cost.
  • You may be asked to provide additional information if required.
  • In certain cases, we may request the damaged or incorrect item to be returned before dispatching the replacement.

Replacement Delivery Time

Approved replacement orders will be processed within [1-3 BUSINESS DAYS] and delivered according to our standard shipping timelines.

Order Cancellation

Orders may be cancelled only before they have been processed or shipped. Once an order has been dispatched, cancellation requests cannot be accepted.

Contact Us

If you have any questions regarding this policy, please contact us:

Onirique Enterprise
Email: support@oniriqueenterprise.com

We are committed to ensuring that every customer receives the correct product in good condition and will gladly assist with eligible replacement requests.