Frequently Asked Questions

Do you offer free shipping?

Yes. Onirique Enterprise offers free shipping on all orders within India.

How quickly is my order processed?

Orders are generally processed within 1 day after payment confirmation on normal business days. Orders placed after business hours, on weekends, public holidays, or during high-demand periods may take longer.

How long does delivery take?

Orders within India are typically delivered within 1–5 business days after shipment, depending on your location and courier availability. Delivery timelines are estimates and can be affected by holidays, weather, transportation disruptions, or other unforeseen circumstances.

How can I track my order?

After your order ships, you will receive shipping confirmation with available tracking details, including the tracking number, courier information, and tracking link where available.

How do I choose the correct size?

Please check our Size Guide before ordering. Because an incorrectly selected size is not eligible for replacement, we recommend comparing the listed measurements carefully before checkout.

Can I return a product?

No. We do not accept returns after delivery. Please review the product details, size, and order information carefully before placing your order.

When is a replacement available?

A replacement is available if the product arrives damaged during transit or if you receive the wrong product. Replacements are not offered for change of mind, an incorrectly selected size, personal preference, or minor colour variations caused by screen settings.

How do I report a damaged or incorrect product?

Contact us within 48 hours of delivery at support@oniriqueenterprise.com. Include your order number, clear photos of the received product and packaging, and a brief description of the issue.

Can I cancel my order?

Cancellation may be possible only before the order has been processed or shipped. Once an order has been dispatched, cancellation requests cannot be accepted.

I entered the wrong delivery address. What should I do?

Contact us immediately at support@oniriqueenterprise.com. Incorrect shipping information can cause delays, additional charges, or make redirection impossible once the parcel has shipped.